Return, Shipping and Route Policies
7OH+ RETURN, REFUND, SHIPPING & ORDER POLICY
3-Day Return Policy
Customers have 3 calendar days from the date of confirmed delivery to contact us regarding a return. All return requests must be submitted to info@7ohplus.com within this 3-day period.
To be considered for a return, products must be unopened, unused, and in their original packaging. All returns require prior authorization from 7OH+. Submitting a return request does not guarantee that a return, refund, exchange, replacement, or store credit will be approved.
If your order arrives damaged, defective, or incorrect, please contact us within the same 3-day period. We may request photographs, packaging, order information, or other documentation necessary to review the issue.
Depending on the circumstances, an approved claim may result in a refund, replacement, store credit, exchange, or authorized return.
Authorized Returns
Do not send merchandise back without prior authorization from 7OH+. Unauthorized returns will not be accepted or refunded.
If a return is authorized, we will provide return instructions and, when applicable, a return shipping label.
Unless otherwise instructed, authorized returns should be sent to:
P.O. Box 160
Bedford Hills, NY 10507
Discounted, Promotional & Clearance Items
Discounted, promotional, clearance, and special-sale items are also subject to the 3-day return policy described above.
This includes, but is not limited to:
  • Clearance items
  • Discounted items
  • One-day sales
  • Flash sales
  • Limited-time sales
  • BOGO (Buy One, Get One) promotions
  • Buy One, Get Two/Three or similar promotions
  • Coupon or promotional-code purchases
  • Bundles and special promotional packages
  • Closeout or discontinued merchandise
  • Other specially priced promotional items
Items must remain unopened, unused, and in their original packaging, and the return request must be submitted within 3 calendar days of confirmed delivery.
Government & Regulatory Changes
Because certain products may be affected by changing federal, state, or local laws, regulations, restrictions, government actions, or regulatory requirements, product availability and return eligibility may change.
Our return policy may be modified, restricted, suspended, or discontinued without prior notice when reasonably necessary to comply with applicable laws, regulations, government actions, or regulatory requirements.
If a legal or regulatory change affects our ability to accept, receive, process, ship, replace, exchange, or otherwise handle a returned product, 7OH+ reserves the right to modify or decline the return to the extent permitted or required by applicable law.
Route Shipping Protection
Route Shipping Protection may be offered during checkout as an optional service that provides protection for certain eligible shipping-related problems.
Route Shipping Protection is separate from the 7OH+ return and refund policy.
If Route Shipping Protection was purchased and an order is lost, stolen, damaged in transit, or experiences another shipping issue covered by Route, the customer may be required to submit a claim through Route.
All Route claims are subject to Route's applicable terms, eligibility requirements, exclusions, documentation requirements, filing deadlines, and final determination.
Purchasing Route Shipping Protection does not change the return or exchange eligibility of merchandise.
Customers Who Decline Route Shipping Protection
Customers who decline Route Shipping Protection at checkout will not have Route coverage for that order.
When applicable, 7OH+ may attempt to file a claim with USPS, UPS, FedEx, or another applicable carrier on the customer's behalf.
A carrier claim is not equivalent to Route Shipping Protection and does not guarantee a refund, replacement, reimbursement, or store credit.
Carrier claims are governed by the applicable carrier's eligibility requirements, investigations, exclusions, coverage limits, and final determination.
For shipments with standard carrier coverage, reimbursement for an eligible package lost in transit may be limited to up to $100 USD, depending on the carrier, service purchased, declared value, additional insurance, and applicable carrier terms.
If an order exceeds the amount recoverable from the carrier, 7OH+ is not automatically responsible for reimbursing the difference when Route Shipping Protection was declined.
Any reimbursement, replacement, store credit, partial credit, or other accommodation beyond available carrier coverage may be determined by 7OH+ at its discretion, subject to applicable law.
We may consider the customer's order history, account history, previous claims, circumstances of the order, and overall relationship with 7OH+ when reviewing a request.
Providing an accommodation for one order does not guarantee the same accommodation for another order or future claim.
Lost in Transit vs. Marked Delivered
A package lost while in transit is different from a package that carrier tracking confirms as delivered.
When tracking confirms delivery, the carrier may consider its delivery obligation completed. Packages reported missing or stolen after delivery, or packages reported as misdelivered, may not qualify under a carrier's standard lost-in-transit coverage.
If Route Shipping Protection was declined and the applicable carrier denies or does not provide coverage, 7OH+ does not guarantee a refund, replacement, store credit, or reimbursement.
Claim Reviews, Audits & Fraud Prevention
Shipping protection and carrier claims may be subject to additional review, verification, or audit.
Route and/or 7OH+ may review relevant information such as:
  • Order and claim history
  • Tracking and delivery information
  • Shipping and billing information
  • Previous claims
  • Supporting documentation
  • Customer communications
  • Other information reasonably necessary to investigate a claim
Multiple, unusual, inconsistent, or suspicious claims may require additional verification.
Submitting false, altered, misleading, or fraudulent information may result in denial of the claim and restrictions on future services or purchases, subject to applicable law.
Additional Documentation & Notarized Statements
Certain claims may require additional documentation, including:
  • Government-issued identification
  • Proof of address
  • Photographs of merchandise or packaging
  • Carrier documentation
  • Written statements concerning a lost, stolen, damaged, or misdelivered package
  • A police report, when appropriate
  • A signed and notarized statement or affidavit
  • Other reasonable supporting documentation necessary to investigate the claim
If a notarized statement or affidavit is requested, the customer may be required to sign it in the presence of a Notary Public and certify that the information provided is true and accurate.
Failure to provide reasonably requested documentation may prevent a claim from being completed or approved.
Providing documentation does not guarantee approval of a claim.
Non-Returnable Items
The following items are not eligible for return:
  • Opened or used products
  • Gift cards
  • Perishable goods
  • Custom or personalized products
  • Personal care goods
  • Hazardous materials, flammable liquids, or gases
  • Products otherwise identified as final sale or non-returnable
If you have questions about whether a particular product is eligible for return, please contact info@7ohplus.com.
Exchanges
Exchanges are not automatic and are subject to review and approval by 7OH+.
If you would like to request an exchange, please contact info@7ohplus.com with your order number and the reason for the exchange request.
Any product being considered for an exchange must generally be unopened, unused, and in its original packaging, unless the exchange is related to a damaged, defective, or incorrect item.
Do not send any product back without prior authorization from 7OH+. Unauthorized exchanges or returns may not be accepted.
If an exchange is approved, 7OH+ will provide instructions regarding how to proceed.
For all exchange requests or questions, please contact:
Refunds
If a return or refund is approved, we will notify you after the returned merchandise has been received and inspected, when applicable.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since we notified you that your refund was approved, please contact:
Chargebacks, Payment Disputes & Fraud Prevention
7OH+ takes fraudulent transactions, unauthorized payment activity, false claims, and improper chargebacks seriously.
We are committed to resolving legitimate order, shipping, product, return, and payment concerns clearly, fairly, and professionally.
Before initiating a chargeback or payment dispute, we strongly encourage customers to contact info@7ohplus.com and allow us a reasonable opportunity to investigate and resolve the issue.
Chargebacks & Account Restrictions
If a chargeback or payment dispute is filed against an order, or if 7OH+ reasonably suspects fraudulent or unauthorized payment activity, the associated customer account may be temporarily restricted or blocked from placing additional online orders while the matter is investigated and resolved.
Restrictions may also apply to accounts or transactions reasonably associated with the unresolved dispute or suspected fraudulent activity.
Once the matter is resolved, 7OH+ may review the account and determine whether online ordering privileges can be restored.
We may review relevant order history, payment information, shipping and billing information, delivery records, communications, refunds, previous disputes, and claim history when investigating a transaction.
Providing false or misleading information, knowingly submitting a false claim, or attempting to improperly obtain both merchandise and reimbursement may result in claim denial or restrictions on future purchases, subject to applicable law.
Filing a chargeback should not be used as a substitute for contacting us about an order issue.
We will make every reasonable effort to investigate legitimate concerns and work toward an appropriate resolution before escalation to a bank, card issuer, payment processor, or other third party.
Nothing in this policy is intended to prevent customers from exercising rights available under applicable law or applicable card-issuer rules.
SHIPPING POLICY
This Shipping Policy applies to eligible orders shipped within the United States. By placing an order with 7OH+, you acknowledge and agree to the shipping policies and procedures described below.
Handling & Order Cut-Off Times
Standard Order Cut-Off Time: 4:30 PM Eastern Time (ET)
7OH+ processes orders Monday through Saturday.
Our standard processing hours are:
  • Monday–Friday: 8:00 AM–4:30 PM ET
  • Saturday: 8:00 AM–11:00 AM ET
Orders received before the applicable cut-off time are generally processed the same processing day. Orders received after the cut-off may be processed on the next scheduled processing day.
Processing an order does not guarantee that the carrier will pick up, transport, or deliver the package on the same day.
Carrier pickup, transportation, and delivery schedules vary according to carrier, service level, destination, weekends, holidays, and other circumstances.
Customer Service is available seven days a week, excluding certain national holidays.
Next Day / Expedited Shipping
Purchasing Next Day, Overnight, or another expedited shipping service does not necessarily mean the package will be delivered the calendar day after the order is placed.
Carrier transit time begins after the package has been processed, accepted by the carrier, and entered into the carrier's transportation network.
Friday Orders
Orders placed on Friday before the applicable expedited cut-off may generally be scheduled for delivery on the next eligible carrier delivery day.
Saturday delivery is not automatically included with Next Day or Overnight shipping. Unless the purchased service specifically includes Saturday delivery, a Friday shipment may not be delivered until Monday or another eligible carrier delivery day.
Saturday Orders
Orders processed or shipped on Saturday may not begin their applicable Next Day or expedited transit period until the carrier's next eligible business/transit day.
Depending on the carrier and service selected, delivery may occur on Monday or another applicable delivery day.
Weekend Delivery
7OH+ may process and tender packages to carriers on Saturday when carrier service is available.
Standard carrier delivery schedules are generally Monday through Friday. Some carriers and services may provide weekend delivery in certain areas.
7OH+ does not guarantee Saturday or Sunday delivery unless weekend delivery is specifically included and confirmed by the purchased carrier service.
Shipping Carriers
7OH+ may ship orders using:
  • USPS
  • UPS
  • FedEx
  • Other approved shipping or logistics providers when necessary
The carrier used may depend on destination, product, package size, service selected, carrier availability, and operational requirements.
Shipping Costs, Transit Times & Delivery Estimates
Shipping costs are calculated according to the service selected, destination, package characteristics, and applicable carrier rates.
Estimated transit and delivery dates displayed during checkout are estimates unless the specific carrier service expressly provides a delivery guarantee.
Transit time does not necessarily include order-processing time.
Carrier estimates may change after a package enters the carrier's network.
Delivery Delays & Uncontrollable Events
Shipping and delivery may be affected by circumstances outside the reasonable control of 7OH+ or the applicable carrier, including:
  • Severe weather
  • Snowstorms, hurricanes, floods, tornadoes, or other natural disasters
  • Acts of God
  • Carrier service interruptions
  • Transportation or aviation disruptions
  • Road closures
  • Government actions or restrictions
  • National emergencies
  • Labor disruptions
  • Mechanical or equipment failures
  • High seasonal shipping volume
  • Holiday-related delays
  • Public safety emergencies
  • Other unforeseen or uncontrollable events
7OH+ is not responsible for carrier delays resulting from circumstances outside our reasonable control.
Estimated delivery dates may change when these circumstances affect a carrier's transportation or delivery network.
Next Day / Guaranteed Services During Delays
Carrier delivery guarantees may be suspended, limited, or excluded under the applicable carrier's terms, particularly during severe weather, natural disasters, service disruptions, or other uncontrollable events.
Paying for Next Day or expedited shipping does not automatically guarantee reimbursement of the shipping charge when a delay results from an event excluded from the carrier's guarantee.
If the carrier determines that a delayed shipment qualifies for a transportation-charge refund under its service guarantee, 7OH+ may review the order and determine the appropriate resolution.
If the carrier determines that the delay is excluded from its guarantee, 7OH+ does not guarantee reimbursement of expedited shipping charges.
Shipping Restrictions
We ship eligible products throughout the United States where permitted by applicable law.
Shipping availability for 7OH products is subject to applicable federal, state, and local laws and regulations.
7OH+ reserves the right to restrict, suspend, or discontinue shipping particular products to states, territories, ZIP codes, or other jurisdictions when reasonably necessary to comply with laws, regulations, government actions, carrier restrictions, or compliance requirements.
Shipping availability and restrictions may change without prior notice when reasonably necessary because of changes in applicable laws, regulations, or government requirements.
Address Accuracy & Delivery Changes
Customers are responsible for providing a complete and accurate shipping address when placing an order.
7OH+ is not responsible for delays, returns, misdeliveries, or losses resulting from incorrect or incomplete shipping information provided by the customer.
Once an order enters the carrier's network, 7OH+ cannot guarantee that an address change, package intercept, hold, redirect, or other delivery modification can be completed.
Requests made directly by a customer to USPS, UPS, FedEx, or another carrier to redirect, hold, release, change the address, or otherwise modify delivery may affect claim eligibility and remain subject to the carrier's applicable policies.
Order Cancellations
Cancellation requests must be submitted before an order has been processed or dispatched.
Because orders may be processed quickly, submitting a cancellation request does not guarantee that the shipment can be stopped.
Once an order has been processed, labeled, transferred to a carrier, or dispatched, it may no longer be eligible for cancellation.
Orders that have already shipped are subject to the applicable Refund & Return Policy.
Packages Damaged in Transit
If a package arrives visibly damaged, please contact us promptly.
If possible, retain the:
  • Original shipping box
  • Packaging materials
  • Shipping label
  • Damaged merchandise
  • Photographs showing the damage
This information may be necessary to process a claim through Route Shipping Protection or the applicable shipping carrier.
Lost, Stolen & Misdelivered Packages
Customers who purchased Route Shipping Protection should follow Route's applicable claim procedures for eligible shipping incidents.
Customers who declined Route Shipping Protection may be limited to remedies available through the applicable carrier and the terms described elsewhere in this policy.
A carrier investigation or claim does not guarantee a refund, replacement, store credit, or reimbursement.
Contact Us
For questions regarding orders, returns, refunds, exchanges, shipping, tracking, delivery, damaged merchandise, carrier claims, Route Shipping Protection, or payment concerns, please contact: