Customers have 3 calendar days from the date of confirmed delivery to contact us regarding a return. All return requests must be submitted to info@7ohplus.com within this 3-day period.

To be considered for a return, products must be unopened, unused, and in their original packaging. All returns require prior authorization from 7OH+. Submitting a return request does not guarantee that a return, refund, exchange, replacement, or store credit will be approved.

If your order arrives damaged, defective, or incorrect, please contact us within the same 3-day period. We may request photographs, packaging, order information, or other documentation necessary to review the issue.

Depending on the circumstances, an approved claim may result in a refund, replacement, store credit, exchange, or authorized return.

Authorized Returns

Do not send merchandise back without prior authorization from 7OH+. Unauthorized returns will not be accepted or refunded.

If a return is authorized, we will provide return instructions and, when applicable, a return shipping label.

Unless otherwise instructed, authorized returns should be sent to:

P.O. Box 160
Bedford Hills, NY 10507

Route Shipping Policy

Route Shipping Protection may be offered during checkout as an optional service that provides protection for certain eligible shipping-related problems.

Route Shipping Protection is separate from the 7OH+ return and refund policy.

If Route Shipping Protection was purchased and an order is lost, stolen, damaged in transit, or experiences another shipping issue covered by Route, the customer may be required to submit a claim through Route.

All Route claims are subject to Route's applicable terms, eligibility requirements, exclusions, documentation requirements, filing deadlines, and final determination.

Purchasing Route Shipping Protection does not change the return or exchange eligibility of merchandise.

Customers Who Decline Route Shipping Protection

Customers who decline Route Shipping Protection at checkout will not have Route coverage for that order.

When applicable, 7OH+ may attempt to file a claim with USPS, UPS, FedEx, or another applicable carrier on the customer's behalf.

A carrier claim is not equivalent to Route Shipping Protection and does not guarantee a refund, replacement, reimbursement, or store credit.

Carrier claims are governed by the applicable carrier's eligibility requirements, investigations, exclusions, coverage limits, and final determination.For shipments with standard carrier coverage, reimbursement for an eligible package lost in transit may be limited to up to $100 USD, depending on the carrier, service purchased, declared value, additional insurance, and applicable carrier terms.

If an order exceeds the amount recoverable from the carrier, 7OH+ is not automatically responsible for reimbursing the difference when Route Shipping Protection was declined.

Any reimbursement, replacement, store credit, partial credit, or other accommodation beyond available carrier coverage may be determined by 7OH+ at its discretion, subject to applicable law.

We may consider the customer's order history, account history, previous claims, circumstances of the order, and overall relationship with 7OH+ when reviewing a request.

Providing an accommodation for one order does not guarantee the same accommodation for another order or future claim.

Lost in Transit vs. Marked Delivered

A package lost while in transit is different from a package that carrier tracking confirms as delivered

When tracking confirms delivery, the carrier may consider its delivery obligation completed. Packages reported missing or stolen after delivery, or packages reported as misdelivered, may not qualify under a carrier's standard lost-in-transit coverage.

If Route Shipping Protection was declined and the applicable carrier denies or does not provide coverage, 7OH+ does not guarantee a refund, replacement, store credit, or reimbursement.

Exchanges

Exchanges are not automatic and are subject to review and approval by 7OH+.

If you would like to request an exchange, please contact info@7ohplus.com with your order number and the reason for the exchange request.

Any product being considered for an exchange must generally be unopened, unused, and in its original packaging, unless the exchange is related to a damaged, defective, or incorrect item.

Do not send any product back without prior authorization from 7OH+. Unauthorized exchanges or returns may not be accepted.

If an exchange is approved, 7OH+ will provide instructions regarding how to proceed.

For all exchange requests or questions, please contact: info@7ohplus.com

Refunds

If a return or refund is approved, we will notify you after the returned merchandise has been received and inspected, when applicable.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after the refund is processed for it to appear on your account. Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since we notified you that your refund was approved, please contact:
info@7ohplus.com

Customer Help: 24/7

Phone: +1-914-506-7149

E-mail: info@7ohplus.com